Frequently Asked Questions
Can I make changes to my booking?
You can make changes to your booking Free of Charge if the new details do not affect the price. There may be an increase or reduction of the price if the new journey involves further distance/time, different vehicle type or number of passengers.
I have not received email confirmation, is my booking confirmed?
When your reservation is confirmed we will email you the booking confirmation to the email address provided during the reservation process. If you have not received the confirmation email within 24 hours, please contact us. Please remember to check you spam/junk email folders, before contacting us.
Can I cancel my booking?
You can cancel your booking with no charge up to 12 hours before the pick up. Please refer to our terms and conditions for more information. Once we receive your cancellation request we will process it and you will receive a cancellation confirmation.
My flight details have changed, do I need to inform you?
Please inform us of any changes to your flight schedule as soon as possible and we will update your reservation. There is no charge for making changes to your flight details.
Where is the meeting point at the airport?
The driver will be waiting for in the arrivals lounge of the airport, holding a sign showing the passenger name provided. The exact meeting point information is included in the reservation confirmation email.
What if my flight is delayed or cancelled?
Your flight will be monitored for delays, to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated.
Do you provide child seats?
Child and baby seats are available on request. You can request child and baby seats in the Extras section of the booking page.
Will I be sharing the vehicle with other passengers?
For private transfers you and your group will be the sole occupants of the vehicle. For shuttle transfers you will share the vehicle with other passengers.
Does the airport transfer take us directly to our hotel?
The private transfer service take you directly to your accommodation.The shared shuttle service will take you to your accommodation or the nearest pick-up / drop-off point to your accommodation.
Are there any extra charges?
Any extras will be shown at the time of booking. The price total on your confirmation is final. There are no hidden charges.