Help Page

Frequently Asked Qestions Find answers to frequently asked questions, edit your booking online or contact us.

Can I make changes to my booking?

You can make changes to your booking free of charge online, by email or by phone. For last minute changes please contact the Emergency contact number provided in your booking confirmation email.

I have not received email confirmation, is my booking confirmed?

You can check the status of your booking by logging in to your account via the my booking section. Please note that confirmation is not automatic and it may take up to 24 hours before you receive the confirmation email.
If your pick up is in the next 24 hours and you have not received your confirmation please contact us. Please remember to check you spam/junk email folders, before contacting us.

Can I cancel my booking?

You can cancel your booking with no charge up to 24 hours before the pick up. Please refer to our terms and conditions for more information. Once we receive your cancellation request we will process it and you will receive a cancellation confirmation.

My flight details have changed, do I need to inform you?

Please inform us of any changes to your flight schedule as soon as possible and we will update your reservation. There is no charge for making changes to your flight details.

Where is the meeting point at the airport?

The driver will be waiting for in the arrivals lounge of the airport, holding a sign showing the passenger name provided. The exact meeting point information is included in the reservation confirmation email.

What if my flight is delayed or cancelled?

Your flight will be monitored for delays, to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated.

Do you provide child seats?

Child and baby seats are available on request. You can request child and baby seats in the Extras section of the booking page.

Will I be sharing the vehicle with other passengers?

For private transfers you and your group will be the sole occupants of the vehicle. For shuttle transfers you will share the vehicle with other passengers.

What is a Shared Shuttle transfer?

A shuttle transfer is usually a shared bus or coach, which sometimes entails waiting for other passengers and making stops at additional locations. Occasionally, the transfer will be collecting passengers from two or more flights. The waiting times will be kept to a minimum but shuttle transfers do take longer than private transfers and this is reflected in the price difference. All collection times are given as an approximate guideline and are not always accurate due to the nature of shuttle transfers. Prices for shuttle transfers are per person.

Does the airport transfer take us directly to our hotel?

The private transfer service take you directly to your accommodation.The shared shuttle service will take you to your accommodation or the nearest pick-up / drop-off point to your accommodation.

Are there any extra charges?

Any extras will be shown at the time of booking. The price total on your confirmation is final. There are no hidden charges.

Terms and Conditions

By making a booking with Airports Taxi Transfers online, by phone or vial email, you confirm that you have read, understand and accept the following conditions.

We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by the new version.

Our terms and conditions and your use of AirportsTaxiTransfers.com web site are governed by the laws of England and Wales, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the English courts.

In these booking conditions references to 'you' and 'your' and 'passenger(s)' include the person named on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is transferred.

User Agreement governing the use of the Airports Taxi Transfers website

When placing a booking you undertake to us that all the details you have supplied are correct, including passenger name, dates, pick up information and credit or debit card details.

If there are changes to the details supplied, it will be your responsibility to contact us and request changes.

Airports Taxi Transfers will put its best endeavours to find and rectify any errors and omission as quickly as possible. However there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case Airports Taxi Transfers shall reserve the right to cancel that reservation and the customer will not have any liability to this regard.

Use of our website content by third parties for any purpose other than booking transfers is prohibited, including the modification, subsequent publication and total or partial reproduction or representation of the same without the express consent of Airports Taxi Transfers.

Contract

Airports Taxi Transfers acts as a booking agent for various transportation service providers and the contract for the provision of the transportation service is between you and the service provider. When your submit your request for a service, your reservation details are sent to the service provider and only when the service provider accepts your reservation, a confirmation email is sent to you and the contract between you and the service provider is formed.

By booking a service on our website, you are entering into a contract with the service provider and not Airports Taxi Transfers. You agree to be legally bound by these terms and conditions when you make a reservation.

Liability

The liability for the provision of transfer services between you and the service provider is restricted solely to those two parties between whom the service has been contracted. Airports Taxi Transfers liabilities resulting from this agreement shall therefore be limited to those of a third-party broker between you and the service provider.

In agreeing to these terms and conditions you accept that Airports Taxi Transfers will in no way be held responsible for any losses, expenses or claims made by you in the event of any problem associated with the service, the incorrect processing of your booking by the Service Provider, errors made by you when making the booking or inaccurate or incomplete information provided to us during the booking process.

Neither we nor the service provider, will be responsible for any losses you may suffer (including for example missed flights) due to your failure to allow sufficient time for your journey.

The passengers agree to pay for any damage caused to the vehicle during the transfer.

Availability of Service

We are entitled, on behalf of the service provider, to refuse any order placed by you. We do not guarantee to successfully allocate a service provider to every booking request. In the unlikely event that we are unable to allocate a provider to your booking request we will email you to advise you as soon as possible.

Our on-line Booking services, are provided on an "as is" basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s).

Payment

You confirm that the payment details you provide to us for the purpose of booking a service are correct, that the credit or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of the service. Payments will be processed by the transportation service provider or by Airports Taxi Transfers on behalf of the service provider.

If you choose to pay the driver, please ensure that you have the correct amount available, in local currency, unless otherwise stated in your booking voucher.

Amendments

You can make changes to your reservation on-line up to 48 hours before the pick-up or arrival time. After this period you must contact the service provider directly by calling the number provided in your booking voucher.

Changes to your reservation must be submitted via the My Booking section using the details contained on your confirmation email, or sent to us in writing via e-mail.

Amendments or cancellation requests can not be made with the driver.

Cancellations

You will not be charged for cancellations if you cancel at least 24 hours before the scheduled transfer pick up time.

You can cancel your reservation on-line or via email up to 48 hours before the pick-up or arrival time. After this period you must contact the service provider directly by calling the number provided in your booking confirmation email.

We will advise you as soon as possible to the e-mail address you have provided, if for any reason the service can not be provided and as a result your booking needs to be cancelled. By making a booking with us you agree to a pay the full cost of the booked service in case of a cancellation within the chargeable cancellation period.

Waiting Time, No show and Emergency Contact

At the time of the transfer, the driver will wait at the agreed airport pick-up point for a maximum of 60 minutes from the time of flight arrival. The waiting time from any other point shall be restricted to 10 minutes after the agreed time.

In the unlikely event that you cannot locate the driver at the meeting point, or if you are delayed in customs, immigration, baggage collection or lost luggage, it is your responsibility to call the emergency number provided in the booking confirmation email to make contact with the driver.

If you fail to call the emergency contact number within 60 minutes of the actual landing time for airport collections, and within 10 minutes for non-airport collections, and as such the service provider is not made aware of the problem, the service will be considered a no show and you accept to pay the full cost of the booked service.

Unused transfers are non refundable. You agree to pay for no show transfers that were made available to you.

Luggage

Please inform us at the time of booking if you wish to travel with excess baggage. This is to ensure that the vehicle provided can accommodate you. The passenger(s) shall be liable for all expenses incurred should additional vehicles be required to transport non-declared excess or oversized luggage.

Special Requests, Trip Time and Vehicles

During the booking process you may request extra services. We will endeavour to pass on all such requests to the service provider, however we cannot guarantee that they will be met and we will have no liability to you if they are not. Child / baby seats will be provided if requested whenever possible, however there may be rare instances when such seats are unable to be provided due to unforeseen last minute vehicle substitution, for example. Please note that we do not guarantee that the seats provided will be perfect fit for your child.

The distance and trip time provided are for planning purposes only. You may find that construction projects, traffic, weather, or other events may cause conditions to differ from the information published, and you should plan your trip accordingly.

The images of the vehicle make and model shown on the quote page are for illustration purpose only and Airports Taxi Transfers does not guarantee that these exact vehicles will be provided by the service provider. Airports Taxi Transfers makes no guarantee of the suitability of a particular service for your request and is not responsible for the choice you make.

Force Majeure

Airports Taxi Transfers and the service provider cannot be held liable for delays, changes or cancellation of service due to force majeure, or to other circumstances that are unforeseeable or beyond the service provider control, such as accidents suffered by third parties on the transfer route, police checkpoints, acts of terrorism, extreme weather conditions etc.

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