You can make changes to your booking up to 24 hours before your scheduled pick-up time. To amend your booking, log in to our website "My Booking" section using the details contained in your confirmation email. If you can't access your booking online, please use the amendment/cancellation form above.
You can cancel your booking via the "My Booking" section of our website using the details contained in your confirmation email. If you can't access your booking online, please use the amendment/cancellation form above.
Your flight will be monitored for delays to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated. Please note that the update to the new arrival time is subject to availability.
Yes, please submit your new flight schedule as soon as possible via the "My Booking" section of our website. If your pick-up time is within 24 hours, please call the local emergency phone number provided in your confirmation email.
At most destinations, the driver will be waiting in the airport's arrivals lounge, holding a sign showing the passenger name. We will confirm the exact meeting point information in the reservation confirmation email.
The average size of a medium luggage is approximately 65-70cm (26-27 inches). Small luggage is a backpack or a hand bag that you can fit on your lap, around 35cm (14 inches). If you have large or oversized luggage, please specify the dimensions in the special instructions field of the booking form.
Child and baby seats are available on request. You can request child and baby seats in the Extras section of the booking page.
For private transfers, you and your group will be the sole occupants of the vehicle. For shuttle transfers, you will share the car with other passengers.
A shuttle transfer entails waiting for other passengers and making stops at additional locations. Occasionally, the transfer will be collecting passengers from two or more flights. Waiting times are kept to a minimum, but shuttle transfers take longer than private transfers, which is reflected in the price difference. All collection times are given as an approximate guideline and are not always accurate due to the nature of shuttle transfers.
The private transfer service takes you directly to your accommodation. The shared shuttle service will take you to your accommodation or the nearest pick-up/drop-off point to your accommodation.
If you have a question about a Car Hire reservation, please follow this link.